The purpose of this document is to outline the Lysaght Peoplecare Limited ("Peoplecare") policy in relation to Privacy
Peoplecare complies with the requirements of the Privacy Act 1988 (Cwth) as amended from time to time ("the Act").
The core requirements of the Act are set out in the National Privacy Principles ("NPPs"). The NPPs set out how Peoplecare should collect, use, keep secure and disclose personal information. The NPPs also give individuals a right to know what information Peoplecare holds about him or her and a right to correct it if it is wrong.
Application of this Policy
Peoplecare is committed to complying with the requirements of the Act. This statement sets out the Peoplecare policy for handling personal information collected when dealing with members, business partners, related companies and health service providers.
From time to time, Peoplecare may modify this policy statement as a result of an update or change in the services we provide. Where this occurs we will publish changes on the company web site www.peoplecare.com.au.
What personal information does Peoplecare collect?
"Personal Information" is any information or opinion from which an individual's identity may be ascertained. Peoplecare only collects information that is necessary to assist in providing services.
Peoplecare generally collects personal information such as an individual’s name, address, e-mail address, banking details, date of birth, payroll and other related information including medical and hospital history and claims information.
In most situations, Peoplecare collects personal information directly from members / customers or from providers of health services. Where providers of health services provide Peoplecare with personal information we rely on those providers having obtained the consent of those individuals to do so.
Why does Peoplecare collect and use this information?
Peoplecare does not collect personal information unless it first asks its members or the individual for it. Peoplecare collects and uses personal information for a number of purposes including:
- Claim processing and benefit payments in relation to hospital, medical and other ancillary health services incurred by members and customers. This may include instances where a third party is engaged to undertake services that are deemed to be an integral part of the claim assessment and processing system.
- Account and billing maintenance.
- Internal business operations such as planning, product development, research and reporting to Peoplecare related companies.
- Advising members and customers of product launches or other information by way of newsletter or similar materials.
- Providing direct market offers of products and services provided by or on behalf of Peoplecare (or other partner organisations) which we consider may be of interest to our members and customers.
- Providing further health services through a contracted provider, where the member has consented, or would reasonably expect the fund to do so, such as identifying which members would benefit from risk management and disease management programs.
- Enabling Peoplecare to comply with legislative requirements for the collection of and submission of health related data to Commonwealth agencies.
Disclosure of Personal Information
Peoplecare, in using personal information for the above purposes, may need to disclose personal information to various organisations and /or parties including the Australian Tax Office, banking / financial institutions, superannuation authorities, health insurance organisations, contracted service providers, business partners and related organisations.
Where such information is provided to another organisation, Peoplecare will ensure that the other organisation commits to the preservation of privacy and compliance with the National Privacy Principles in respect to those transactions.
How does Peoplecare protect personal information?
Peoplecare exercises great care to protect the personal information held. This includes, among other things, using secure information technology techniques such as firewalls, encryption and password protection.
Internally, Peoplecare restricts access to personal information to employees or parties who need access to the information in order to do their jobs. These employees or parties are limited in number, and are committed to maintaining confidentiality. In dealing with members or customers, Peoplecare will identify those persons as necessary before personal information is disclosed or discussed.
How can you help protect your information?
If you are providing personal information to or receiving personal information from Peoplecare, you are requested to take all necessary steps to ensure that it is accurate, complete and up to date.
How can you correct, access and update your information?
An individual may view his or her personal information at any time (subject to the Act) and tell us if he or she believes the information is incorrect by contacting Peoplecare at the address below.
What to do if you have a complaint?
Any complaint regarding a possible breach of privacy by Peoplecare should be directed to the Privacy Officer at the following address:
Locked Bag 33
Wollongong NSW 2500
Tel: 02 4224 4301
CHIEF EXECUTIVE OFFICER
7th July, 2009