The Private Health Insurance Code of Conduct is a voluntary industry code. It sets standards for health funds to make sure they do the right thing by consumers in having great staff training, clear policy documentation, watertight privacy and easy dispute resolution.
Peoplecare is proud that we meet or beat 100% of the standards in the Code of Conduct. This means we can display the Code of Conduct Tick on our materials to show you we’re doing the right thing.
We love giving our members:
- personalised, efficient service that will blow them away
- easy to understand information in plain English
- the right information over the phone in a way that’s clear and simple
- crystal clear policy documentation
- highly trained, expert staff who love giving you the answers you need
- the opportunity to have your say – when you love our work & when you think we could do better
- the promise that we protect your private information