Complaints Policy

 

Our Commitment

 

Peoplecare Health Insurance is committed to the diversity of our members and will always use best endeavours to resolve all complaints efficiently and fairly by appropriately addressing and responding to each individual comment or complaint. All Peoplecare employees accept responsibility for effective complaints handling and acknowledge the complainant's right to make comment and / or complaint about any issue of concern.

 

Anyone may register a complaint with Peoplecare free of charge which will be responded to in a timely manner. Peoplecare maintains a comprehensive system that allows for efficient recording, tracking, monitoring and reporting of all complaints. All parties involved in the transaction will remain informed as the complaint progresses and will be informed of the outcome of the complaint and reason for this outcome. Peoplecare will always endeavour to provide an outcome that is fair and reasonable under the circumstances, recognising the impact on the individual and the membership of the fund as a whole.

 

Peoplecare recognises the need to be fair to individuals, groups and businesses raising a complaint, but also to the person against whom the complaint is raised. Peoplecare will, where it is of assistance, engage specialised services to achieve a satisfactory resolution for all parties, including the use of a language interpreting service, where required.

 

The Peoplecare policy for the resolution of complaints is publicised in such a way that people with issues are encouraged to make a complaint and provide feedback to the business.

 

The Peoplecare Complaints Resolution Policy is available to members and will be reviewed on an annual basis as part of the standard annual Board of Directors review program.

Click here to download the full Complaints Resolution Policy.

 




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Lysaght Peoplecare Limited. A registered private health insurer. ABN 95 087 648 753.
Lysaght Peoplecare Limited © 2008