Business Partners

We provide travel insurance at significantly discounted rates to our membership through QBE Travel Insurance. For more than 120 years, QBE has provided a leading range of general insurance solutions.

QBE's specialist teams are focused on delivering innovative solutions to meet the needs of their clients.

Peoplecare is one of only four licence holders approved to provide Overseas Student Health Cover in Australia . We operate this business activity through a Marketing and Management Agreement with our partner, Mondial Assistance Group, who has been taking care of travellers since 1983.

With a worldwide network of  240 correspondents,  33 operations centres in  26 countries and  400,000 service providers, the Mondial Assistance Group provides support to a customer every 3 seconds.

Community Alliance Credit Union was formed in 2003 with the merger of Illawarra Credit Union and Unicom Credit Union.  In 2006 we expanded with the addition of Shoalhaven Community Credit Union and Western City Credit Union.  We are committed to being the best value provider of quality financial solutions for the entire community, continuing to grow, both in size and in the products and services offered to members.

Given our similarities in values, culture and community focus the Credit Union has entered into a partnership with Peoplecare Health Insurance, a healthy partnership that adds value to members.

Technology Partners

One of our key strategies is Technology Leadership and we aim to leverage technology to:

•  deliver cost-effective service enhancements

•  deliver efficiencies and improved processes

•  be an early adopter of new technologies to support our business strategies

We foster strong relationships with our technology partners to ensure mutually beneficial solutions.

We have in place strategic partnerships with the following companies to deliver on our technology and innovation platforms.

HAMB  Systems provide us with a quality health insurance software and information technology solution for the processing of all health insurance transactions, including web-based member services. HAMB Systems is a not-for-profit co-operative company formed by a number of private health insurers to meet the present and future technology needs of our members. The fund is a co-owner of HAMB Systems Ltd.

Transactional Health Exchange Linking Multiple Applications (THELMA) provides the facility of electronic eligibility checking plus hospital and medical claiming. The intelligence built into THELMA enables the exchange of real time information and transactions between health funds and providers. 

Listening Post provides us with intelligent software which scans the content of member emails and automatically directs them to the most appropriate part of our business for speedy resolution using modern imaging and workflow solutions. This also ensures that the member record stored in HAMBS includes all communications and contact with the fund.

IIBA Health's electronic ancillary and hospital claiming applications replace cumbersome manual processes making healthcare management easier, more cost efficient and better for members.

Dataract's e5 solution manages, integrates, automates, measures and monitors business processes. e5 incorporates imaging, document management, fax management, email archiving, workflow, statistical reporting and business activity monitoring. A paperless office is the e5 objective.

Electronic Claims Lodgment and Information Processing System Environment (ECLIPSE) enables electronic health sector connectivity between health care providers, health funds and Medicare. It enables eligibility checking and claiming transactions.

HICAPS is an electronic, real time, claiming and payment system, which offers members the convenience of automatic ancillary claims processing on the spot. Members swipe their membership card at participating ancillary providers and simply pay the gap between the charge and the benefit. There is no need to submit a separate claim.