How Lysaght Peoplecare
Scored
The
survey contained seven different categories each dealing with
the different aspect of our overall product and service delivery.
The table above shows the satisfaction and relative importance
scores for each category of this survey.
Positive
Results
The
Lysaght Peoplecare staff are very pleased to see that we have
scored exceptionally well in 3 sections of the survey. These
are ‘telephone responsiveness’, ‘telephone
quality’ and ‘claims speed’. In each of
these sections the relative importance is also high which
indicates our performance in these categories is generally
meeting members expectations.
Room
for improvement
From
these results we will also be analysing areas where we can
improve our products and services. These are ‘written
communications’, ‘website’, ‘being
easily understood’ and ‘members communications’.
Our future improvement projects will be driven mainly by these
four areas and we hope to see better results in next years
members satisfaction survey.
In July will recieve a newsletter outlining the full results
and analysis of this survey.
|
