How do I claim?

How do I claim?


Make a claim - Extras Claims

Claiming is easy & there’s no need to line up! Just choose the option that best suits you and we can pay your benefit straight into your account.

'EFTPOS’ style claims

Swipe your membership card to claim on-the-spot at most health providers like dentists, optical dispensers, physios, chiros and natural therapists. You just pay the difference between their fee and your fund benefit and there’s no need to send in a claim form.

Use our claim app!

Forget scanning and emailing your receipts - simply take a photo of your receipt on your smart phone or tablet, open our app, pop in your details and voilà! Your claim is on its way to us in record time. Get the app (as well as instructions) here, or head to the iTunes App store or Google Play store on your device and search for ‘Peoplecare’.

Online claiming

Claiming online couldn’t be easier! You can claim online for these Extras at

• Chiro
• Dental
• Dietetics
• Exercise physiology
• Occupational therapy
• Optical (glasses & contacts)
• Osteo
• Physio
• Podiatry

They'll need to be under $500 and within the past 2 years. All you need to do is login and fill in the details from your receipts. Your claim is done automatically and your fund benefit is paid straight into your account. You don’t even need to send in your receipts for claims under $500 (but you do need to keep your receipts as we may ask for them later to check some of the information).

To register for our Online Member Services, just go to or follow our step by step instructions. It only takes a few minutes.


Just scan your completed claim form with your receipts and email to us. 

Post or Fax

Send your completed claim form along with your receipts to:

Locked Bag 33, WOLLONGONG NSW 2500 or fax to 1300 673 405

Download a print-friendly claim form

Download an interactive claim form


Make a claim - Hospital Claims

Hospitals usually check your cover with us before you’re admitted and let you know of anything you need to pay them up front. When you’re discharged, just check their account to make sure it’s right and then the hospital will send the claim straight to us. We take care of it all for you and let you know how much we’ve paid on your behalf later.


Make a claim - Medical Claims

Your doctor should tell you about all of the costs of your treatment before you’re admitted to hospital. They usually send the claim straight to us and we’ll take care of it for you.

If they don’t send the claim to us, you need to claim from Medicare first. You can do this by completing two Medicare forms (their claim form and their 2-way claim form) and send it to Medicare with your accounts. Once Medicare have paid their bit, they’ll electronically send the claim to us and we’ll take care of our part.