We love hearing your thoughts! If you have a story about your Peoplecare experience that you'd like to share, we'd love to hear it! We can let our Peoplecarers know when they've made a difference to you, and we can find out where we can fix things or make them even better for our members.
At Peoplecare, it’s all about you. We love happy members and if you’re not happy and have a complaint, we want to hear about it so that we can make things even better.
Just call us if you want to have a chat on 1800 808 690 or if you’d prefer you can drop us an email.
Most of the time we can sort things out on the spot, but if you want to talk to a manager or our CEO at any time, all you have to do is ask.
In the rare event that we still can’t make you happy, you can contact the Private Health Insurance Ombudsman (PHIO). PHIO is free, independent and protects the rights of private health fund members. You can contact PHIO on 1300 362 072, firstname.lastname@example.org or at ombudsman.gov.au.
Read more about our Complaints Policy.