How do I claim?

How do I claim?


Making an Extras claim

Claiming is easy & there’s no need to line up! Just choose the option that best suits you and we can pay your benefit straight into your account.

‘EFTPOS’ style claims

The easiest way to claim is to swipe your membership card to claim on-the-spot at most health providers like dentists, optical dispensers, physios, chiros and natural therapists. You just pay the difference between their fee and your fund benefit and there’s no need to send in a claim.

Online Claiming

You can claim for many extras services online including:

  • Dental
  • Chiro
  • Physio
  • Podiatry (except orthotics) 
  • Optical (prescription glasses and contacts)
  • Osteopathy
  • Occupational Therapy

All you need to do is login and fill in the details from your receipts. Your claim is done automatically and your fund benefit is paid straight into your account. You don’t even need to send in your receipts (but you do need to keep your receipts for 7 years as we may ask for them later to check some of the information).


Just scan your completed claim form with your receipts and email to

Post or Fax

Send your completed claim form along with your receipts to:
Locked Bag 33,
or fax to 1300 673 405

You can also download a claim form from


Making a Hospital claim

Hospitals usually check your cover with us before you’re admitted and let you know of anything you need to pay them up front. When you’re discharged, just check their account to make sure it’s right and then the hospital will send the claim straight to us. We take care of it all for you and let you know how much we’ve paid on your behalf later.


Making a Medical claim

Your doctor should tell you about all of the costs of your treatment before you’re admitted to hospital. They usually send the claim straight to us and we’ll take care of it for you. 

If they don’t send the claim to us, you need to claim from Medicare first. You can do this by completing two Medicare forms (their claim form and their 2-way claim form) and send it to Medicare with your accounts. Once Medicare have paid their bit, they’ll electronically send the claim to us and we’ll take care of our part.

We know that Medicare can be confusing and difficult to navigate, so if you need help at any time, just call us on 1800 808 690.