Peoplecare COVID-19 & Financial Relief Update

Released 30 Mar 2020, 9:22PM

We have postponed our annual premium increases for 6 months and have announced a range of measures to support our members.


Updated 6.08.2020: 


Most dentists across the country still remain on level 1 restrictions which means that dental treatments and regular check-ups are becoming available again, subject to some pretty sensible COVID-19 triaging. Mid-July saw some parts of VIC moving back to level 2 restrictions meaning some services may be postponed (unless deemed urgent). In any case, we recommend that you call your dentist to find out more.

Elective surgeries

To ensure there are enough resources to help the most vulnerable Victorians, as at 5 August 2020, the Premier announced that all category 3 and non-urgent category 2 elective surgeries, across public and private hospitals in will be paused.

In all other states, elective surgeries are continuing as normal in the private system.

If you have any concerns about your hospital stay, please call us on 1800 808 690.


New Peoplecare support

Peoplecare is proud to provide additional support to our members, our staff and our communities get through these unprecedented times. We’re pleased to announce this range of measures until 1 October 2020, to help our members for the next 6 months.

  • You will not have a premium increase on 1 April
    Your premiums will stay the same for the next 6 months, until 1 October 2020. We’ll take care of this automatically, so you don’t need to do anything.
  • Hospital treatment for COVID-19 is included on your hospital cover
    If you have any level of hospital cover with us, it includes COVID-19 treatment, as long as you joined before 31 March 2020. New joiners and upgrades to hospital cover will need to serve a two-month waiting period before they’re covered for COVID-19 treatment in hospital
  • New ways to use your extras
    If you have extras cover, you can now claim for video & phone consults with psychologists, physio, occupational therapy, speech therapy and dietetics (subject to the usual extras cover and limits, and that the provider is recognised by Medicare).

Use our existing services

  • Telephone-based health programs
    If you have a health condition you’re managing, we have a range of great health programs available on all our hospital covers. Call us on 1800 808 690 or check out the health section of the website or mobile app about the options available to you.
  • Hospital at Home
    We continue to offer Hospital at Home services and Rehab at Home, as part of your hospital cover, as long as it’s a safe option for you and your specialist agrees.

Getting the most out of your health cover during the COVID-19

Given that isolation and social distancing are working a treat, most Aussies are doing the right thing and staying at home. It’s important to know that you can still use your health cover - whether that be online, on the phone or in-person.

Having financial difficulties?

Peoplecare is proud to help our members get through these unprecedented times. Many families have felt the impact of COVID-19 and we understand that unique times call for extra flexibility and support.

COVID-19 FAQs, tips, resources and more

We know everyone is pretty confused right now and that the news is grimmer than usual. We’re here to offer any help we can. Read our health tips to help you and your loved ones deal with the COVID-19 crisis as best as possible.

Health programs on your hospital cover

We're all in this COVID-19 crisis together and at times like these, it's super important to take good care of yourself. Remember, you have our fabulous health programs included on your hospital cover.

Telehealth – everything you need to know and how you can access it

If you’re excited about your new telehealth benefits (available until 1 October 2020) on your extras cover, you probably want to know how to use them. We’re here to help with this short explainer.

Symptom checker

As the saying goes, it's better to be safe than sorry. Is it just a sore throat? A cold? A runny nose? Why not check and stop the guesswork? Check those symptoms.