Member Satisfaction Survey results

Thanks to all of you who participated in our 2019 Member Satisfaction Survey and let us know how to improve. We had just over 2200 members take part.

The good news is that we’re still sitting on a staggering 96% member satisfaction rating.*

How did we do it?

The key to this result is you. We take your feedback each year and making sure that we make any possible improvements you’ve suggested. We’ll do the same in 2020 and hope that you enjoy the benefits.

*Discovery Research 2019

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Member give-back

As a not-for-profit and member-owned health fund, we’re committed to giving back claims savings we made due to COVID-19 restrictions. Members will receive their refunds in the same bank account that we pay their claim benefits to. Members don’t need to do anything to receive their refunds.

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