Our Member Satisfaction Survey results

Thanks to all of you who participated in our 2021 Member Satisfaction Survey and let us know how to improve. Drum roll please! 

And the result is… 94.9% of our members are satisfied!*

How did we do it?

The key to this result is you. We take your feedback each year and making sure that we make any possible improvements you’ve suggested.

What will we do in 2021?

We have lots of things in the works:

  • More tailored info for things on your cover
  • Lots of upgrades to our app
  • A surprise for you later on in the year

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* Discovery Research 2021

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Member give-back

As a not-for-profit and member-owned health fund, we’re committed to giving back claims savings we made due to COVID-19 restrictions. Members will receive their refunds in the same bank account that we pay their claim benefits to. Members don’t need to do anything to receive their refunds.

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