Why we're different

Why we're different

 

Health insurance is health insurance, right? Not quite. We do things a little differently ‘round here.

  1. You’ve probably noticed that we actually answer the phone when you call us, we haven’t got machines doing it for us. That’s not how all funds roll (especially the big ones).
  2. We tell it like it is – plain & simple. You’ll always know what you are and aren’t covered for with us. We’ll compare covers with other funds and if ours isn’t the best one for you, we’ll tell you.
  3. We know you’d rather be spending your money on something else, so we work hard to make sure you’re getting value for your money. Because we’re not-for-profit, we use your premiums for things like free health programs and national ambulance cover on all our policies, not for paying shareholders and overseas investors.
  4. We don’t make you jump through hoops to claim. You’re paying for cover, so you should be able to use it. We’ve got a mobile app, online services and on-the-spot claiming at providers, just to give you a few options (in case you get bored with just one).
  5. We’re not perfect, but we try. And 97% of you love us for it (according to our 2016 member survey). We also have the highest Net Promoter Score of any health insurer – nearly double the industry average!

 

Some of you even email us out of the blue to say nice things to us, like this guy:

“Thank you very much for your high quality service and support! Like many people I was initially reluctant to pay the cost of private health insurance; however in our dealings with Peoplecare it has made some of the hardest and most stressful times of life a little easier. The peace of mind offered by having your service and care to call upon during these situations has been a relief. The little things such as the packs of claim forms and tips prior to hospital stays and a letter asking if everything is okay after an ambulance bill have meant a lot!”

 

With us you get more than just health cover – you get a team of Peoplecarers on your side.


 

Why have private health insurance?

Why have private health insurance?

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