Committed to giving back
In total, we have provided support to members to the value of approximately $47.2 million since 2020 with a range of COVID-19 support measures including:
- Five member givebacks totalling $41.8 million;
- Postponing premium increases;
- Introducing new member benefits such as telehealth services on our extras covers;
- COVID-related benefits; and
- Additional measures to assist financially vulnerable members.
As a not-for-profit and member-owned health fund, we’re proud to return COVID-19 claim savings to you again. This will be the final giveback payment.
Anyone on a current Peoplecare cover who was an active membership on 30/06/2023 and is still an active member as at 11:59pm, 30th October 2025.
The refund amount is calculated proportional to:
a) your level of cover – ambulance only, extras only, hospital only or combination cover; and
b) your scale of cover – single, single parent family, couple, family or extended family.
You’ll receive your refund in the same bank account that we pay your claim benefits to in the coming weeks; you don’t need to do anything if your details are up-to-date. However, we recommend you check that your bank details are up-to-date. It's easy, just follow the instructions below.
This is the bank account that we’ll pay your refund to, so it’s important that it’s up-to-date. To review or update your benefit account bank details:
Follow this link to the Peoplecare mobile app
OR
Log in to Online Member Services and navigate to your membership payment details
You can also call us on 1800 808 690. to review or update your benefit account bank details.
No. We no longer issue cheques for benefit refunds and payments due to a change by our banking partner. Therefore, all refunds will need to be made via direct credit to your bank account.
Our intention is to return the refund to all eligible members by late November. We’re working hard behind the scenes to make this happen and we’ll be sure to notify you as soon as we’ve processed your refund.
We will let you know when we’ve sent your refund by sending you a remittance advice. The provider name will be PEOPLECA so you know it came from us, and it will detail the exact amount that we paid you.
If your membership was in arrears on or from 30/06/2023, we still consider your membership active so you will receive a refund. Provided you still hold an active membership as at 11:59pm, 30th October 2025.
If you suspended your health cover on or before 30/06/2023, we consider your membership inactive so you will not receive a refund.
If you suspended your health cover membership after 30/06/2023 and still hold an active membership as at 11:59pm, 30th October 2025 you may be eligible for a return. We will contact all eligible suspended members.
If you terminated your health cover on or before 30/06/2023, we consider your membership inactive so you will not receive a refund.
If you were a member as at 30th June 2023 and if you terminated your health cover membership before 11:59pm, 30th October 2025 you will not be eligible for a return.
The refund you will receive is based on the level of cover you held as at 11:59pm 30/06/2023.