We’ve given back over $5 million to members

As a not-for-profit and member-owned health fund, we’re committed to giving back claims savings we made due to COVID-19 restrictions.

Members will receive their refunds in the same bank account that we pay their claim benefits to. Members don’t need to do anything to receive their refunds.

Committed to giving back

The last two years have been hard for all of us during COVID. Peoplecare has experienced lower claims than expected since the start of the pandemic and we’re committed to returning the net savings to you. So now we’re refunding a total of approximately $5.4 million to our members, proportional to the cover they have with us.

In total, we’ve returned around $8.4 million to members since 2020 with our range of COVID-19 support packages including:

  • This return of around $5.4 million
  • Postponing our 2020 premium increase by 6 months
  • New member benefits like telehealth services on our extras covers
  • Adding health programs to all hospital covers
  • COVID-related benefits
  • Extra help for financially vulnerable members


Anyone on a Peoplecare cover with an active membership on 24/11/2021.

Members receive a minimum of $5 per membership and a maximum of $380, proportional to their cover.

The refund amount is calculated proportional to:

a) your level of cover – ambulance only, extras only, hospital only or combo cover; and

b) your scale of cover – single, single parent family, couple, family or extended family.

The minimum refund amount is $5. The maximum refund amount is $380. The higher your level of cover and scale is, the more your premium costs, therefore your refund will be higher.

You’ll receive your refund in the bank account where we pay your claim benefits to in the coming weeks – you don’t need to do anything. If we don’t have your bank account details, you’ll receive a cheque in the mail unless you update your details.

  1. Open the Peoplecare app Larry
  2. Click ‘Membership’ on the main menu
  3. Click on ‘Payment details’ to change your direct debit details
  4. Click on ‘Benefit account’ to change the bank account that your benefits are paid into You can also call us on 1800 808 690.

Our intention is to return the refund to all eligible members within the coming months. We’re working hard behind the scenes to make this happen and we’ll be sure to notify you as soon as we’ve processed your refund.

We will let you know when we’ve sent your refund by posting you a remittance advice. The provider name will be PEOPLECA so you know it came from us, and it will detail the exact amount that we paid you.

If your membership is in arrears on or from 24/11/21, we still consider your membership active so you will receive a refund.

If you suspended your health cover on or before 24/11/21, we consider your membership inactive so you will not receive a refund.

If you terminated your health cover on or before 24/11/21, we consider your membership inactive so you will not receive a refund.

The refund you will receive is based on the level of cover you hold as at 11:59pm 24/11/21.