Complaints policy

At Peoplecare, it’s all about you. We love happy members and if you’re not happy and have a complaint, we want to hear about it so that we can make things even better.

Just call us if you want to have a chat on 1800 808 690 or if you’d prefer you can drop us an email at

Most of the time we can sort things out on the spot, but if you want to talk to a manager or our CEO at any time, all you have to do is ask.

In the rare event that we still can’t make you happy, you can contact the Private Health Insurance Ombudsman (PHIO). PHIO is free, independent and protects the rights of private health fund members.


Private Health Insurance Ombudsman

Complaints need to be about private health insurance matters

Hotline 1300 362 072
Post GPO Box 442, Canberra ACT 2601
Fax 02 6276 0123

Consumer website

Enquiries 1300 737 299

Our full Complaints Resolution Policy is available to members and we review it every year. Read it here.