At Peoplecare, we're committed to providing our members with great service. If you're not satisfied with your experience, we'd like to hear from you so we can work towards a resolution and continue to improve.
Our team is here to help. You can call us on 1800 808 690 or, if you prefer, email us at info@peoplecare.com.au.
Most of the time we can reach a resolution on the spot. If you're not satisfied with the outcome or would like your complaint escalated, please refer to our Complaints Handling Policy for information about our complaints process.
In the rare event that we still can't resolve your issue, you can contact the Private Health Insurance Ombudsman (PHIO). PHIO is free, independent and protects the rights of private health fund members.
Our full Complaints Handling Policy is available to members. Read it here.
Private Health Insurance Ombudsman
To make a complaint, contact the Commonwealth Ombudsman at www.ombudsman.gov.au
Consumer website
For general information about private health insurance, see www.privatehealth.gov.au