Complaints policy

At Peoplecare, it’s all about you. We love happy members and if you’re not happy and have a complaint, we want to hear about it so that we can make things even better.

Just call us on 1800 808 690 or if you’d prefer you can drop us an email at

Most of the time we can sort things out on the spot, but if you want to talk to a manager or our CEO at any time, all you have to do is ask.

In the rare event that we still can’t resolve your issue, you can contact the Private Health Insurance Ombudsman (PHIO). PHIO is free, independent and protects the rights of private health fund members.

Our full Complaints Handling Policy is available to members. Read it here.


Private Health Insurance Ombudsman

To make a complaint, contact the Commonwealth Ombudsman at

Consumer website

For general information about private health insurance, see