Self-service features include:
- Quick and easy claiming.
- Manage your membership details, including contact and payments.
- Check your remaining extras benefits limits or view the clinical categories you are covered for under your hospital cover.
- View your claims history.
- Access member communications through the secure inbox.
- Safely upload important documents when needed.
- Order a new membership card.
- Manage Medicare card details and update your income tier when needed.
- Apply for and manage your Australian Government Rebate on private health insurance (if applicable).
- Submit a Student Declaration and manage adult dependants on your family policy.
Security update to Peoplecare digital services – Multi-factor Authentication (MFA)
Multi Factor Authentication (MFA) has been implemented in the Peoplecare app and Online Member Services. Having trouble logging in? Call us to update your mobile number on your membership.
What is MFA? This typically involves providing a second form of verification, such as a fingerprint or a unique code sent to your mobile device, in addition to using your password.
Protecting your data is important to us and therefore we have a multi-factor authentication in place to access our Digital Member Services (mobile app and Online Member Services).
To access your membership account you will need your login details together with a security code that will be sent to the mobile number on your membership. We strongly recommend not sharing your member log in details with others to ensure optimal protection of your data. Read more about our website and Digital Member Services Terms of Use.
Want to leave us feedback? We’d love to hear from you
Send us an email at hello@peoplecare.com.au with your feedback or suggestions.
