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Digital member services

With our member self-service you can manage your membership when and how it suits you: download the mobile app on your smart phone, or log in using your browser, it's your choice.

Either way, we're with you.

Log in to Online Member Services

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Multi Factor Authentication (MFA) has been implemented in the Peoplecare app and Online Member Services. Having trouble logging in? Call us to update your mobile number on your membership.

Manage your health cover anytime, anywhere!

Our digital member services make managing your private health insurance easy. Submit photo and pdf claims, check your extras limits, manage your payments and more.

Manage your membership details including benefit account, payment details and contact information all within our digital member services.  You’ll also find all your Peoplecare correspondence easily accessible in the secure inbox.

Our digital member services also allows you to check what you're covered for, how much you have remaining on your benefit limits, and where to find a registered healthcare provider or hospital when you need one.

To take full advantage of our digital member services, you can:

Peoplecare app update

Ensure you have downloaded the latest version from Google Play or the App Store to access these new features.

What’s new:

  • Upgrade to include multi-factor authentication. An extra layer of security to keep your data safe.
  • Full view of your cover to quickly check what clinical categories you’re covered for, as well as viewing your remaining extras benefit limits.
  • Apply to receive the Australian Government Rebate on private health insurance directly from the app.
  • Manage Medicare card details and update your income tier when needed.
  • Submit a Student Declaration and manage adult dependants on your family policy.

Security update to Peoplecare digital services – Multi-factor Authentication (MFA)

What is MFA? This typically involves providing a second form of verification, such as a fingerprint or a unique code sent to your mobile device, in addition to using your password.

Protecting your data is important to us and therefore we have a multi-factor authentication in place to access our Digital Member Services (mobile app and Online Member Services).

To access your membership account you will need your login details together with a security code that will be sent to the mobile number on your membership. We strongly recommend not sharing your member log in details with others to ensure optimal protection of your data. Read more about our website and Digital Member Services Terms of Use

Want to leave us feedback? We’d love to hear from you 

Send us an email at with your feedback or suggestions.



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Quick and easy claiming

Just take a photo and upload your receipt. Our customer service team will do the rest.

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Check your limits and cover

Check your remaining extras benefit limits or view the clinical categories you are covered for under your hospital cover.

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Manage your membership

Update your contact or payment details, check we've got the right account details to pay your benefits to and safely upload important documents when needed. 

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Access to your secure inbox

Access all your important membership communications through the secure inbox right on your mobile or browser.