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Peoplecare COVID-19 & Financial Relief Update

Information regarding your health insurance during COVID-19 and the range of measures we have introduced to support our members.

Mental health

Mental health is now getting the attention it deserves. That’s great news for you if you suffer from a mental health condition, but the question remains, how do you get practical help?

Do you have symptoms of anxiety, panic attacks or depression? There are things you can do to help manage your condition. Sound good? Read to see how we can help.

We're loveable! No, really.

#1 Health Fund Call Centre in Australia

When you call us, we answer in person and deliver the fantastic customer service you love. 

Ipsos survey 2017

96% member satisfaction

Since day dot (many moons ago), we’ve been not-for-profit and
member-owned. It guides how we treat you. As an owner, you’re the
boss and we’re here for you.

Discovery Research: 2019 Member Satisfaction Survey

2-day claims processing

At Peoplecare, we pay over 80% of claims in 48 hours. 

Based on 2018 Peoplecare data, 83% of claims paid within 48 hours.

Switching to us is easy

Switching is simpler than you think! It takes around five minutes and you can switch online or over the phone.

Don’t worry, if you’re transferring from another health fund we’ll make sure we recognise any waiting periods you’ve already served if you switch within 30 days!

Get the updated app!

Larry’s had a complete makeover. He’s looking fresh with a man bag full of new features. You can use Larry to:

  • Access your secure inbox with all your Peoplecare correspondence in one place
  • Pay your premium by credit card or debit card
  • Claim quickly with easy photo or PDF claiming
  • Submit supporting documents
  • Check your benefits and limits
  • Update your contact info
  • Search our providers
  • Order a new membership card
  • Search your claims history
  • Reset your password with SMS password reset for faster account access
  • Provide you with some super useful health info

Get the app now

Latest news

We're stoked to be a part of the Members Health Fund Alliance

Peoplecare is a proud part of Members Health Fund Alliance, the peak industry body for not-for-profit health funds that all share a common value of putting our members’ health before profit.

Read more

Reduce your out-of-pocket

Want to save on out-of-pocket expenses on your planned surgery?

We've provided our members a new search tool to make it easier to find doctors with a track record of providing Access Gap services.