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go directly to the ATO, so you don't need to do anything. If you would like to download your statement, check your inbox in the app.Learn more
One less thing to worry about!
Hospital at Home
Going to hospital? Want to be back in your own home recovering as soon as possible? Say goodbye to embarrassing hospital gown mishaps and hello to watching trashy TV in your favourite PJs with our Hospital at Home program!
When you call us, we answer in person and deliver the fantastic customer service you love.
Ipsos survey 2017
94% member satisfaction
Since day dot (many moons ago), we’ve been not-for-profit and member-owned. It guides how we treat you. As an owner, you’re the boss and we’re here for you.
Discovery Research: 2021 Member Satisfaction Survey
2-day claims processing
At Peoplecare, we pay over 80% of claims in 48 hours.
Based on 2018 Peoplecare data, 83% of claims paid within 48 hours.
Switching to us is easy
Switching is simpler than you think! It takes around five minutes and you can switch online or over the phone.
Don’t worry, if you’re transferring from another health fund we’ll make sure we recognise any waiting periods you’ve already served if you switch within 30 days!
Get the updated app!
Our app's had a complete makeover. We're always adding new features. You can use the Peoplecare app to:
• Change your direct debit or credit card details • Update the account where we send your member benefits • Claim quickly with easy photo or PDF claiming • Upload supporting claim documents & forms • Pay your premium by credit card, debit card & direct debit • View and search your claims history • Check your benefits, limits, cover and payment details • Order a new membership card • Update your contact details • Search our providers • Manage your health with our health programs and support • Access your secure inbox with all your Peoplecare correspondence in one place • SMS password reset for faster account access
One of the biggest drivers of Aussies taking up private hospital cover is the health of the public hospital system – specifically planned (elective) surgery waiting times. Hospital cover is more important than ever.