Waiting periods
All health funds have waiting periods. In short, a waiting period is how long you need to wait after taking out your cover before you can receive benefits for services or items covered. You aren’t able to claim on treatments you receive during this waiting period. Your cover description has a full list of all the waiting periods.
If you’ve switched to us within 30 days of leaving another fund, we’ll recognise any waiting periods you served with them once we’ve got your transfer certificate (as long as you were on a similar or higher level of cover).
Cooling off periods
Changed your mind about your cover? Just let us know within 30 days of joining or upgrading your cover and you’ll get a full refund of any premiums paid (as long as you haven’t made any claims in that time).
Claiming the Australian Government Rebate in Private Health Insurance
You may need to update your information to ensure you are receiving the correct government rebate as a result of these updates to your cover.
Learn more about the rebate