2025 Annual Highlights

Celebrating a Year of Growth and Impact

Welcome to our 2024/2025 Annual Highlights—a snapshot of a transformative year at Peoplecare Health Insurance. This year marks a significant chapter in Peoplecare’s journey. Guided by a bold strategic vision, we have achieved a remarkable turnaround—reversing membership decline and surpassing our previous record high from 2018. Our Annual Highlights showcase the progress made across the organisation, from product innovation and enhanced member benefits to digital transformation and operational excellence.
We invite you to explore the milestones, initiatives, and achievements that have defined the 2024/2025 financial year, and to see how Peoplecare continue to deliver trusted, member focused health insurance.

2024-2025 Figures

92% Member Satisfaction

*IPSOS 2024 Member Satisfaction Survey  

86.3% Customer Satisfaction Score

*Qualtrics Member Survey 1/7/24-30/6/25

57% NPS Score

*Qualtrics Member Survey 1/7/24-30/6/25

4.6


Apple App Store Rating  

4.4


Product Review Rating  

95.4% Satisfaction Rate

*IPSOS Mystery Shopper Surveys

Our Members

36,109 Members orange user icon in circle

74,537 People Covered orange open umbrella icon

9.5% Membership Growth orange star icon

Paid 430,637 claims orange cup of tea icon

12.5 Years Average Length of Membership orange clock icon

63,189 Phone Calls Received orange phone call icon

131 Babies Born orange pacifier icon

259 Members Using Health Programs orange coloured apple icon

23,270 Members Using our App orange smartphone icon

Top 5 Hospital Claim Categories

1. Heart and Vascular System
2. Joint Replacement
3. Gastrointestinal Endoscopy
4. Rehabilitation
5. Brain and Nervous System

Top 5 Ancillary Claim Categories

1. Dental
2. Optical
3. Physiotherapy
4. Massage
5. Chiropractic

Key Highlights

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Launched 2 new Hospital Products

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Launched 2 new Flexible Extras Products

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Expanded Extras benefits for members

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Achieved our highest membership figure

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Introduction of Digital Card for members

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Renovated our Optical & Dental Clinic

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No Gap dental now included with smile.com.au

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Helped 1408 members navigate a hospital admission

*through our Member Advocates  

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Began our Reconciliation Action Plan Journey

More to come on this in 2026

Financials

Charities we've proudly supported

Escabags
Talk2meBro
Movember
Need-a-feed
Illawarra Women’s Health Centre

Groups we've proudly sponsored

Run Shellharbour
Elite Energy
Illawarra Performing Arts – Merrigong
Bulli Surf Life Saving Club                                         
Illawarra Basketball Association         
Savvy                                               
Wollongong Aquathon                                                  
Football South Coast