Become a Peoplecarer

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What it’s like working for Peoplecare

We’re all about getting the right people. People who love helping members and giving it their all. We’re proud to say that we’re an employer of choice in the Illawarra, and have a staff satisfaction rate of 95% (which is probably why 97% of our members are happy with us!).

Our Peoplecarers are happy, motivated and all-round great people – and to keep it that way, we’re always on the look-out for people who are into the same things we are (AKA our “5 true loves”):

  1. Being on your side
  2. Taking it personally
  3. Making it easy
  4. Finding solutions
  5. 100% engagement

Get to know our teams:

Customer Service

The voices on the other end of the phone when you call us! Our Customer Service Consultants also take care of your claims, answer your emails and take good care of all customer transactions. There are three teams in Customer Service: Peoplecare Customer Service, Other Funds and Overseas Visitors Health Cover.

Peoplecare Eyes & Teeth

Our optical & dental team work at our optical & dental store at 63 Market Street in Wollongong. We’ve got dentists, optometrists, optical dispensers, dental assistants and receptionists.

Business Technology & Innovation

Better known as our IT gurus, the BT&I team keeps our systems running smoothly. We’ve got business systems analysts, project managers, support specialists, technical specialists, IT & risk specialists, quality analysts and business process improvement analysts.


The all-important number-crunchers. We’ve got accountants, business analysts, payroll officers, business intelligence analysts and admin support.

Governance, Risk & Compliance

The detail guys. The Governance, Risk & Compliance team make sure everything we do is above-board and meets all the Government rules and regulations. We’ve got risk officers and claims auditing specialists.

Health & Hospital Services

Our hospital & medical claim gurus. We’ve got broader health cover coordinators, claims specialists and claims assessors, who look after your hospital & medical claims, coordinate our health programs and can help you navigate the health system.

Marketing & Communications

Our creative experts. We have digital specialists, communications specialists, marketing gurus and admin support.

People & Culture

For all things HR. We’ve got people & culture specialists, quality assurance specialists & trainers and admin support.

Caring for our Peoplecarers

We believe that happy Peoplecarers mean happy members, which is why we make sure we look after them. Just some of the Peoplecarer perks are:

  • Competitive pay
  • Salary packaging options, like salary sacrifice for superannuation and cars
  • Life insurance and salary continuance
  • 20% leave loading
  • Mwah! awards, for Peoplecarers who go above & beyond
  • The ICU (Intensive Caffeine Unit)
  • A gym
  • Our social club, keeping Peoplecarers pepped up with caffeine & snacks
  • Study leave and help with the cost of study
  • Up to 8 weeks’ pay for Peoplecarers coming back to work after parental leave
  • Compassionate leave
  • Special leave – up to 5 extra days for whatever you like
  • Flexible work options
  • The option of buying extra leave
  • Career break options
  • Individual development plans
  • Developing Leaders program
  • Nationally recognised & accredited qualifications while you work
  • Career options within the company
  • Access to a free, confidential counselling service
  • Free flu vaccinations 

Caring for others

We support a bunch of charities and events every year, and our Peoplecarers are always keen to get involved. Some of the things we support:

  • Australia’s Biggest Morning Tea
  • Harmony Day
  • Cancer Council Relay for Life
  • Pink Ribbon Day
  • Daffodil Day
  • Jeans for Genes Day
  • Christmas Giving Appeal
  • Need a Feed

We also give our Peoplecarers community leave (for things like volunteering with the SES or fire brigade), and have a clothes bin in our office to get our pre-loved goodies to the people who need it most.