Chief Executive Officer
Louise joined Peoplecare’s board in 2016 before stepping down from the board to become CEO in March 2023.
Louise is an experienced executive and corporate lawyer and with a diverse background in not-for-profit and commercial enterprises spanning private health insurance, aged care, education and steel manufacturing. Louise has particular expertise in corporate and commercial law, as well as quality, governance and risk management. As a former Senior Legal Counsel for a health fund, Louise has an in-depth understanding of private health insurance operations and regulation.
Louise’s professional qualifications include a Bachelor of Laws (Hons), Bachelor of Science (Psyc), Graduate Diploma in Legal Practice and Graduate Diploma in Applied Corporate Governance. Louise is also a Graduate of the Australian Institute of Company Directors.
Chief Financial Officer and Company Secretary
Chris is responsible for the provision of all financial management and company secretariat functions and is responsible for both external and internal reporting activities for the organisation. Chris has more than 25 years’ experience in the accounting and finance field, most of which was spent working with organisations in the financial services industry.
His specialist skills include management reporting, statutory reporting, taxation and business planning and compliance. He also has a keen interest in treasury operations.
Chris is an independent Director of Coordinare as well as Chair of the Finance, Audit and Risk Management (FARM) committee.
Chief Marketing and Customer Strategy Officer
Marie has more than 15 years of experience in marketing and sales management with international companies in the hotel industry, specialising in commercial and brand transformation.
She brings skills and experience across brand positioning and recognition, strategic marketing management, revenue optimisation and customer outreach.
Marie leads Peoplecare’s sustainable growth objective. She is responsible for Peoplecare’s marketing, brand, communications, customer value and community relations.
She has a Master in Marketing from the SKEMA Business School.
Chief People and Culture Officer
Maree joined Peoplecare in 2011 and is Head of People and Culture. She has 25 years of HR management experience across various industries, including education, hospitality and general insurance.
As Head of People, Culture and Capability, Maree is responsible for ensuring that our people, processes and practices retain Peoplecare’s status as a true employer of choice with an exceptional level of employee satisfaction.
Maree supports our managers and Peoplecarers in the areas of talent management, well-being, human resource policy, and cultural development.
Maree was awarded Australia’s HR Manager of the Year for 2013 at the Australian HR Awards. Her particular areas of expertise are leadership development, employee engagement, change management and collaboration.
Chief Services Enablement Officer
Melissa is Peoplecare’s Chief Services and Enablement Officer. She is responsible for the delivery of services to our Peoplecare members through our contact centre and claims teams. Melissa also oversees the delivery of services to our managed services customers including NHBA, RBHS, and Allianz. Until taking on this broader responsibility in December 2021, Melissa oversaw the successful delivery of services at Peoplecare Eyes & Teeth (our dental and optical clinic in Wollongong), as well as the management of our Hospital and Medical claims team.
Melissa joined Peoplecare in 2013, successfully managing Peoplecare Eyes and Teeth for five years. Melissa has 14 years’ experience in management and is focussed on ensuring our members receive value and quality services for all of their healthcare needs.
Melissa completed her Master of Business Administration in early 2022 at Sydney Business School – University of Wollongong and is a graduate of the AICD Company Directors Course.
Chief Risk Officer
Brett is responsible for leading the governance, risk management, and compliance functions for Peoplecare and its customer insurers. Brett oversees the implementation of Peoplecare’s risk management framework whilst also working to create an effective risk culture within the organisation.
Brett supports the CEO, Executive Team and the Board to ensure all regulatory and governance requirements are met.
Brett brings to the role 13 years of experience in risk management and compliance, 11 years of that in private health insurance.
In 2022 Brett was awarded Business Illawarra’s Outstanding Young Business Leader of the year.
Chief Commercial Officer
James is responsible for Peoplecare’s commercial strategy, specifically business value, growth and performance of our managed services for Peoplecare clients.
James has 20 years’ experience as a principal of a national accounting practice specialising in corporate advisory, restructuring, turnaround and insolvency. His experience covers a wide range of industries including property, construction, retail, hospitality, health services, manufacturing/engineering and professional services.
James is a Member of the Chartered Accountants Australia and New Zealand.
Chief Operating Officer
Scott has 20 years’ experience in financial services and technology across Europe, Asia and Australia. Scott’s 10 years of executive experience includes Chief Operations Officer and Chief Information Officer roles in insurance, financial advice and superannuation.
Scott joined Peoplecare in 2022 and is responsible for running Peoplecare’s operations. His leadership role involves bringing people, technology and service delivery strategies together.
Scott’s skills include business transformation, operating model transformation, strategic planning, project portfolio management, vendor management and technology strategy.
Chief Information Officer 
Pablo began his career at Peoplecare working in various roles including Business, Technology and Innovation Manager, IT and Risk Manager, and Information Technology Manager. He has spent the last 20 years leading technology and enablement teams in private health insurance.
Pablo heads Peoplecare’s IT transformation, technology and innovation.
Pablo’s skills include information and technology strategy, risk management including cyber security, project management and technology transformation. He has a Bachelor of Commerce with a major in Information Systems and a Master in Business Administration.