Self-service features include:
- Quick and easy claiming.
- Manage your membership details, including contact and payments.
- Check your remaining extras benefits limits or view the clinical categories you are covered for under your hospital cover.
- View your claims history.
- Access member communications through the secure inbox.
- Safely upload important documents when needed.
- Order a new membership card.
- Manage Medicare card details and update your income tier when needed.
- Apply for and manage your Australian Government Rebate on private health insurance (if applicable).
- Submit a Student Declaration and manage adult dependants on your family policy.
New login update for member self-service
We’ve recently updated our login process to improve your experience. From 3 December 2025, to continue accessing our online member self-service, a quick renewal of your registration is required.
As part of this update, for family and couple memberships each member (16 and over) listed on the policy can now set up their own individual access.
Please review our FAQ below regarding the changes below and contact us if you have any questions.
What happens if I don’t re-register? You won’t be able to access Member self-service or use the app after 3 December 2025.
What happens if I don’t add a unique email address for all members (16 and over) on my policy? Other members on your policy won’t be able to log in to the app and OMS, and they won’t be eligible for a digital membership card. The main member will still have access to the app or OMS.
Can all members on a policy make changes to the policy online? No, dependants can’t make changes to the policy, they can only update their own details. Partners and spouses on the policy can make minor changes online. The primary member will get notified of any changes.
Can all members on my policy submit their own claims online? Yes, so long as they have a login, other members on your policy can submit claims.
Can other members on family or couples policy see each other’s claims and other membership details in Online Member Self-Service? Yes. However, members on the same policy who are over 16 can make these details private by calling customer service on 1800 808 690.
Security update to Peoplecare digital services – Multi-factor Authentication (MFA)
Multi Factor Authentication (MFA) has been implemented in the Peoplecare app and Online Member Services. Having trouble logging in? Call us to update your mobile number on your membership.
What is MFA? This typically involves providing a second form of verification, such as a fingerprint or a unique code sent to your mobile device, in addition to using your password.
Protecting your data is important to us and therefore we have a multi-factor authentication in place to access our Digital Member Services (mobile app and Online Member Services).
To access your membership account you will need your login details together with a security code that will be sent to the mobile number on your membership. We strongly recommend not sharing your member log in details with others to ensure optimal protection of your data. Read more about our website and Digital Member Services Terms of Use.
Want to leave us feedback? We’d love to hear from you
Send us an email at hello@peoplecare.com.au with your feedback or suggestions.
