Everything from hospital admissions to tax statements. These are the FAQs you need to know.


We’ve got a handy guide for that.

Please call us on 1800 808 690.

We know it can be confusing with Medicare Two-Way Claim Forms and the like. The grey ’Claims’ box on this page explains what you need to do to claim your hospital stay.

Anyone covered by a hospital cover for any length of time during the financial year receives a tax statement.

Tax statements should automatically populate with your tax agent or on the ATO's tax system. But you can also get it from your secure inbox in the app.

We also have a handy tax guide for all your tax questions.

Benefit code is for the Government Rebate on Private Health Insurance. It identifies the age bracket people fall into. Here’s an explanation from the Australian Taxation Office.